LG Electronics Case Study
  • LG Electronics Overview
    • LG is World’s leading Electronic Item Manufacturer
    • LG Electronics has a manufacturing unit at Noida, India.
  • LG Electronics Need
    • LG was looking to enhance there Customer Support Network over Mobile.
    • Initially, LG tried to use Mobile Technology to spread there Customer Support, however LG was not satisfied by the end results.
    • LG was looking for a Mobile Application for Service Engineers to accelerate Customer Support and increase productivity of Service Engineers.
  • Our Solution
    • Wirefoot innovated a Customer Support Network over Mobile which will be directly integrated with there Current Customer Support Network, which is an Online Application. Wirefoot documented the requirements from LG, and then further created each and every screen possible in the application. Wirefoot incorporated simple and easy navigation so that each level of Service Engineer can use the application with ease. Further, a Functional Specification Document was drafted to map each and every Feature and Functionality. Wirefoot then Tested the complete application with raw data to ensure smooth deployment on Handsets of each and every Service Engineer.
  • The Result
    • Technology Team had detailed knowledge of the application that need to be developed.
    • Customer Support Service of LG has become quick with prompt responses from the Service Engineers.
    • LG has ease to allocate calls to the Service Engineers and can further keep track of there attendance records and there productivity.